• Should you wish to return an item, it must be sent back within 14 days of receiving your order.
  • You must email to obtain the Return Form prior to sending the garment back. The form must be included in the package back to us.
  • Returns will only be accepted where by the item is in unworn and original condition with all tags and hygiene stickers still attached.
  • In the event a return does not meet the set standards, Koukla By Katherine reserves the right to reject the return.
  • Your refund will be credited to the same payment method used to make the original purchase.
  • All items should have a Returns Form placed with the item when sent back to our Returns Team. You can obtain this form by emailing
  • Please allow 1-2 weeks for your return to be received and processed.
  • We'll send you an email to confirm once the refund has been processed.
  • You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.



  • We do not offer direct exchanges.
  • All returned items will automatically be refunded, provided the item is in unworn, original condition with all tags attached.
  • If you would like to change an item for a different size or colour, you will need to place a new order.
  • Our products are made in limited numbers. If you wish to secure another size or colour, we highly recommend doing so prior to receiving your refund to ensure you don’t miss out.



  • In the unlikely instance you receive an item with a genuine manufacturing fault, you will receive a full refund inclusive of any additional postage costs to return the item.
  • In this event, you are entitled to receive a replacement style with complimentary shipping, provided stock is available.
  • We require the piece to be returned in order to issue a replacement or refund.
  • You must email to obtain the Return Form prior to sending the garment back. The form must be included in the package back to us.
  • These terms do not cover general wear and tear.
  • Please email if you believe your garment is faulty.